Programming geared to general dealership management. Subject
material ties together marketing, customer service, business practices,
inspiration, motivation, and more.
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NEW - INVENTORY IMPACTS ALL YOU DO

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Considering making changes at your dealership? This
discussion will demonstrate how an accurate analysis of your inventory
will help you answer vital questions that affect your dealership's
bottom line. moderated by Joe Lescota, Automotive Department Chair,
Northwood University.
Running time: 40 minutes
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NEW - HOW TO
MARKET YOURSELF TO A LENDER

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Have you ever thought, "I seem to be doing all the right
things" at my dealership, but I just can't get a lender to work with
me?" This is a must-see session on methods you can use to get lenders to
sit up and take notice of your business. Presented by Joe Keadle, New
South federal Savings Bank.
Running time: 50 Minutes
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NEW - "The Red Flags Rules: Dealership
Compliance Made Easy!" - PART 1 and PART 2

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Join fellow dealers and industry professionals in
attendance at this important and timely seminar on the FTC's new Red
Flags Rules. Presented by Keith Whann, NIADA general Counsel.
Recorded October 2008 at the Columbus Fair Auto
Auction, in Columbus Ohio.
Running time: 1 hour - each part
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Part 1:
Part 2:
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EXPOSING THE MYTHS OF USED CAR INTERNET SALES

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Ever wonder if you are the only one confused when it
comes to effective Internet marketing? Join industry leaders, Chip Perry
of AutoTrader.com, and Northwood University's Joe Lescota, as they
expose the myths and provide comprehensive information on maximizing
your Internet sales opportunities.
Running time: 2 hours
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CAPITAL MARKETS PERSPECTIVE

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John Nagy, Stephens Inc. Managing Director, shares his
insights into managing your dealership's capital and financing
strategies in today's markets. Taped at NABD 2008.
Running time: 40 Minutes
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RETAIL MARKET ANALYSIS, AND HOW IT AFFECTS YOU

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Learn how understanding your market can have a
positive impact on your business. Northwood University's Joe Lescota
explains how you can best use market analysis reports, such as the NIADA
Used Car Industry Report, to guide the management of your dealership -
for now and in the future.
Running time: 45 minutes
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THOSE WHO FAIL TO PLAN... PLAN
TO FAIL

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Imagine planning a trip with no idea of where you are
going, or even when you're going. You'd not know what to bring along,
and you'd be clueless as you where you'll end up! You'll likely end up,
according to DJ Harrington, in the town of "Woulda Shoulda Coulda." Join
DJ in this session on planning a successful trip to the town of
"Success."
Running time: 1 hour
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ACQUIRING THE RIGHT INVENTORY

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In this session, a panel of outstanding dealer
operators share their secrets about vehicle acquisition and
reconditioning practices. you'll learn what works best, and what
doesn't. Moderated by Ken Shilson, CPA, and founder of the National
Alliance of Buy Here, Pay Here Dealers (NABD).
Running time: 1 hour
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THE POWER OF MOTIVATIONAL
MANAGEMENT

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Are your employees lacking the motivation it takes to
perform at their best? Join the always-entertaining D.J. Harrington for
this workshop filled with tips for energizing your workforce. Learn
management techniques that will improve attitudes, confidence and
overall performance.
Running time: 01:18:36
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ACQUIRING INVENTORY ELECTRONICALLY -
BEST PRACTICES FOR INDEPENDENT AUTO DEALERS

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Industry experts present reviews of current electronic
and Internet tools available to independent dealers, allowing them to
identify, purchase, and sell vehicles quicker and for greater profit.
Presentations include website and electronic service reviews, access
detail for new dealer services, and handouts. Moderated by Peter
Lukasiak, Aardvark Auto Resource Group.
Running time: 01:23:40
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VEHICLE REMARKETING: AUCTIONS & THE INDEPENDENT
DEALER (PANEL)

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Featuring Tony Moorby, partner, Flying
Lions Dealer Services as moderator. Panel participants include Mike
McKinney with Manheim Auctions, Don Elliott with ADESA Auctions, Mark
Hammonds with Auction Broadcasting Company, Bob Sullivan with ServNet
Auctions and Tim Swift representing the Independent Auctions. These
industry-savvy specialists will bring you up to speed on new issues,
challenges, technologies, and ways to get the best out of today's
auctions. AUDIO.
Running time: 2:25:37
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Audio
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HOW TO KEEP THE FAMILY RUNNING IN A FAMILY RUN BUSINESS

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DJ Harrington provides vital information, in his usual
light-hearted and inspiring fashion, about maintaining harmony among
family members in a family-operated business. Taped at the 59th Annual
NIADA Convention & Expo in Atlanta, Georgia.
Running time: 01:31:30
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CERTIFIED MASTER DEALER
PROGRAM - "EFFECTIVE MANAGEMENT PRACTICES"

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What are some essential elements of a successful manager
in the auto industry? Join NIADA CMD Instructor, Joe Lescota, for
valuable information derived from the Certified Master Dealer Program.
Running time: 0:08:24
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CERTIFIED MASTER DEALER PROGRAM -
"BUSINESS PLANNING"

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Sound business planning is never overlooked by
successful dealerships. Join CMD's Joe Lescota for a fresh look at
YOUR road map for success.
Running time: 0:05:05
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CERTIFIED MASTER DEALER PROGRAM -
"FINANCIAL MANAGEMENT"

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Selling more vehicles does not always equate to more
profit in our business. Proper financial management is essential for you
to achieve your sales and profit objectives. Join our instructor, Joe
Lescota, for valuable tips derived from the NIADA CMD Program.
Running time: 07:57
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CERTIFIED MASTER DEALER PROGRAM -
"HUMAN RESOURCES"

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Believe it... Human Resources represent your most
valuable business assets. Joe Lescota, CMD Instructor, provides guidance
for managing this critical aspect of your business.
Running time: 00:08:13
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REVIEW OF THE FORMS USED IN A MOTOR VEHICLE SALE

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Presented by Keith Whann, NIADA's general counsel. The
program further examines the steps to a motor vehicle sale, taking
you through each of the forms used in a typical motor vehicle
transaction. Is your dealership's paperwork up-to-date and in order?
Watch now to find out!
Running time: 20:36
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LEGAL AND REGULATORY ISSUES FACING
DEALERS TODAY
Archived from an earlier LIVE
program from the Hyatt on Capitol Square in Columbus, Ohio.

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Re-broadcast from an earlier Live NIADA.TV program,
featuring Keith Whann, NIADA General Counsel. An open forum -
answering the biggest legal questions facing auto dealers today.
Presented in front of studio audience of dealers and NIADA.TV viewers
across the country. Hosted by Michael York.
Running time: 1:55:22
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HOW TO SELL A CAR AND KEEP IT SOLD:
Part 1 -
Noncompliant Paperwork: the greatest area of legal exposure in a
dealership

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This multi-part series, presented by Keith Whann,
NIADA General Counsel, provides a detailed analysis of what you need
to know about dealership forms and paperwork, including what can go
wrong. You'll learn what will "save you" and what can "sink you." The
program series includes examination of the new Patriot Act, the Gramm-Leach-Bliley
Privacy Act, and the new Safeguards Rule that requires every dealer to
develop, implement and maintain a written security plan to protect
customer information.
Running time: 1:06:37
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HOW TO SELL A CAR AND KEEP IT SOLD:
PART 2 - Commencing the
Customer Relationship

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This multi-part series, presented by Keith Whann,
NIADA General Counsel, provides a detailed analysis of the entire car
deal process. You'll learn what will "save you" and what can "sink you." The
program series includes examination of the new Patriot Act, the Gramm-Leach-Bliley
Privacy Act, and the new Safeguards Rule that requires every dealer to
develop, implement and maintain a written security plan to protect
customer information.
Running time: 52:47
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HOW TO SELL A CAR AND KEEP IT SOLD:
PART 3 - The Customer's Test Drive

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This multi-part series, presented by Keith Whann,
NIADA General Counsel, provides a detailed analysis of the entire car
deal process. You'll learn what will "save you" and what can "sink
you."
Running time: 0:26:39
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HOW TO SELL A CAR AND KEEP IT SOLD:
Part 4 - Privacy: The Patriot Act
and Your Dealership

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This multi-part series, presented by Keith Whann,
NIADA General Counsel, provides a detailed analysis of what you need
to know about dealership forms and paperwork, including what can go
wrong. You'll learn what will "save you" and what can "sink you." The
program series includes examination of the new Patriot Act, the Gramm-Leach-Bliley
Privacy Act, and the new Safeguards Rule that requires every dealer to
develop, implement and maintain a written security plan to protect
customer information.
Running time: 0:31:29
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HOW TO SELL A CAR AND KEEP IT SOLD:
Part 5 - The FTC Used Car Sticker &
Related Warranty Issues

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This multi-part series, presented by Keith Whann,
NIADA General Counsel, provides a detailed analysis of what you need
to know about dealership forms and paperwork, including what can go
wrong. You'll learn what will "save you" and what can "sink you." The
program series includes examination of the new Patriot Act, the Gramm-Leach-Bliley
Privacy Act, and the new Safeguards Rule that requires every dealer to
develop, implement and maintain a written security plan to protect
customer information.
Running time: 0:29:12
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HOW TO SELL A CAR AND KEEP IT SOLD:
PART 6 - Selling the Vehicle

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This multi-part series, presented by Keith Whann,
NIADA General Counsel, provides a detailed analysis of the entire car
deal process. You'll learn what will "save you" and what can "sink you." The
program series includes examination of the new Patriot Act, the Gramm-Leach-Bliley
Privacy Act, and the new Safeguards Rule that requires every dealer to
develop, implement and maintain a written security plan to protect
customer information.
Running time: 0:33:57
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HOW TO SELL A CAR AND KEEP IT SOLD:
PART 7 - Financing the
Transaction & Delivering the Vehicle

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This multi-part series, presented by Keith Whann,
NIADA General Counsel, provides a detailed analysis of the entire car
deal process. You'll learn what will "save you" and what can "sink
you."
Running time: 0:36:57
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HOW TO BEST SERVE THE HISPANIC CUSTOMER - PANEL

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Presented in
cooperation with NCM Associates and G20, Inc. This expert panel
reviews Hispanic trends in the automotive industry; including where this
market is going, how it's affecting your dealership, compliance and
training issues, and more.
Running time: 1:37:16
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