Programming geared to general dealership management. Subject
material ties together marketing, customer service, business practices,
inspiration, motivation, and more.
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GEARING UP FOR EFFICIENT INVENTORY MANAGEMENT

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Is your inventory a "crap shoot?" A perfect inventory
is not about luck. It's about knowing how to use YOUR numbers to stock
your lot. This panel presentation was presented at the NIADA National
Convention in Las Vegas. Panelists include: Michael Darrow and Laurie
Kann, Certified Master Dealers; Bob Tarr, SmartAuction, and Tim Zierden,
Adesa. Moderated by Joe Lescota, Northwood University.
Running time: 70 minutes
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2010 NIADA CONVENTION GENERAL SESSION KEYNOTE

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Jack Simmons, Dealer Training Manager for Cars.com,
provides the Keynote Welcome Address for the 2010 NIADA Convention in
Las Vegas.
Running time: 30 minutes
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THE RECESSION IS OVER, WHAT'S NEXT?

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NAAA Economist, Dr. Ira Silver, presents his
overview of what's really happening in the economy and how it affects
retail auto sales and auction markets. The best opportunities to
profit from an economic turnaround occur early in the recovery cycle
while the future remains unclear. Dr. Silver shares how you can
position your business to benefit from the coming economic expansion.
Taped at the Conference of Automotive Remarketing (C.A.R.)
in Caesars Palace, Las Vegas.
Running time: 45 minutes
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VEHICLE SOURCING STRATEGIES AND TECHNIQUES IN A
DOWNSIZED MARKET

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With new-vehicle retail sales levels at record lows,
used vehicle inventories are sure to be similarly impacted. This panel
discussion offers advise on how to adjust to these significant
industry changes.
Panelists: Jeff Grandstaff, Ship CarsNow.com; Don
Fowler, DataScan; Jay Cadigan, Manheim; and Alan Stubbs, Sonic
Automotive. Moderated by Mike Linn, NIADA.
Taped at the International Automotive Remarketers
Alliance Conference in Las Vegas.
Running time: 40 minutes
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HOW DO I MARKET - VITAL CONSIDERATIONS

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What information must you consider when planning
effective marketing strategies? Where can you get that information? Do
current market conditions warrant new strategies? This session
provides thought-provoking information that will enable you to develop
a marketing plan that will work for YOUR dealership.
Presented by Joe Lescota, Northwood University
Running time: 75 minutes
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EXPOSING THE MYTHS OF USED CAR INTERNET SALES

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Ever wonder if you are the only one confused when it
comes to effective Internet marketing? Join industry leaders, Chip Perry
of AutoTrader.com, and Northwood University's Joe Lescota, as they
expose the myths and provide comprehensive information on maximizing
your Internet sales opportunities.
Running time: 2 hours
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USING SUPPLY CHAIN DECISION MANAGEMENT TO CONTROL
COSTS

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Jack Shaw, VP - Breakthrough Business Technologies,
provides direction on how to increase revenues, cut costs, improve
service, and maximize productivity.
Taped at the Automotive Fleet and Leasing Association's
2009 Annual Conference in Phoenix, Arizona.
Running time: 1 hour
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RIGHT CAR - RIGHT PRICE - RIGHT CUSTOMER

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Right car, right price, right customer... How do you
bring all of that together? Marketing! Enjoy this discussion among
industry experts as they share their experiences and advise on how to
present your vehicles to get results.
Featuring: Stu Zalud, NADA Official Guide Book;
Ricky Beggs, Black Book; Rick Potter, Car Financial; Larry Gamache,
Carfax; and Anthony Underwood, Anthony Underwood Automotive. Moderated
by Peter Martin, Cactus Sky Communications.
Running time: 75 minutes
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THE UPCOMING TECTONIC SHIFTS IN THE AUTO INDUSTRY -
2010 TO 2015

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WILL YOU BE READY?
Join Autoline Detroit's John McElroy for a review of
the "big picture" trends facing the auto industry today and into the
future. Taped at the Automotive Fleet and Leasing Association's 2009
Annual Conference in Phoenix, Arizona.
Running time: 1 hour
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BROADEN YOUR RESOURCES AND BUY FOR YOUR CUSTOMERS

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Customers come to your dealership every day looking
for their perfect vehicle. With access to the Internet and tips from
dealers who can tell you how, you can deliver that vehicle in record
time! Don't miss this panel discussion of what is working for dealers
now. Features a panel of Certified Master Dealers: Yogi Dougher, Andy
Gabler, Luke Kreider, and J.D. Gunter. Hosted by D.J. Harrington, and
moderated by OVE.com's Amanda Young.
Running time: 70 minutes
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TODAY'S NEW PROFIT FORMULA

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From the NIADA 2009 Convention Opening Session: Are you
trying to do business smarter? This workshop will jump-start your
plan! Join Northwood University's Joe Lescota for today's best
analysis tools that promise results.
Running time: 1.5 hours
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INVENTORY IMPACTS ALL YOU DO

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Considering making changes at your dealership? This
discussion will demonstrate how an accurate analysis of your inventory
will help you answer vital questions that affect your dealership's
bottom line. moderated by Joe Lescota, Automotive Department Chair,
Northwood University.
Running time: 40 minutes
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HOW TO MARKET YOURSELF TO A LENDER

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Have you ever thought, "I seem to be doing all the right
things" at my dealership, but I just can't get a lender to work with
me?" This is a must-see session on methods you can use to get lenders to
sit up and take notice of your business. Presented by Joe Keadle, New
South federal Savings Bank.
Running time: 50 Minutes
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"The Red Flags Rules: Dealership Compliance Made Easy!" - PART 1 and
PART 2

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Join fellow dealers and industry professionals in
attendance at this important and timely seminar on the FTC's new Red
Flags Rules. Presented by Keith Whann, NIADA general Counsel.
Recorded October 2008 at the Columbus Fair Auto
Auction, in Columbus Ohio.
Running time: 1 hour each
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Part 1:
Part 2:
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RETAIL MARKET ANALYSIS, AND HOW IT AFFECTS YOU

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Learn how understanding your market can have a
positive impact on your business. Northwood University's Joe Lescota
explains how you can best use market analysis reports, such as the NIADA
Used Car Industry Report, to guide the management of your dealership -
for now and in the future.
Running time: 45 minutes
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THOSE WHO FAIL TO PLAN... PLAN
TO FAIL

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Imagine planning a trip with no idea of where you are
going, or even when you're going. You'd not know what to bring along,
and you'd be clueless as you where you'll end up! You'll likely end up,
according to DJ Harrington, in the town of "Woulda Shoulda Coulda." Join
DJ in this session on planning a successful trip to the town of
"Success."
Running time: 1 hour
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ACQUIRING THE RIGHT INVENTORY

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In this session, a panel of outstanding dealer
operators share their secrets about vehicle acquisition and
reconditioning practices. you'll learn what works best, and what
doesn't. Moderated by Ken Shilson, CPA, and founder of the National
Alliance of Buy Here, Pay Here Dealers (NABD).
Running time: 1 hour
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THE POWER OF MOTIVATIONAL
MANAGEMENT

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Are your employees lacking the motivation it takes to
perform at their best? Join the always-entertaining D.J. Harrington for
this workshop filled with tips for energizing your workforce. Learn
management techniques that will improve attitudes, confidence and
overall performance.
Running time: 01:18:36
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ACQUIRING INVENTORY ELECTRONICALLY -
BEST PRACTICES FOR INDEPENDENT AUTO DEALERS

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Industry experts present reviews of current electronic
and Internet tools available to independent dealers, allowing them to
identify, purchase, and sell vehicles quicker and for greater profit.
Presentations include website and electronic service reviews, access
detail for new dealer services, and handouts. Moderated by Peter
Lukasiak, Aardvark Auto Resource Group.
Running time: 01:23:40
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CERTIFIED MASTER DEALER
PROGRAM - "EFFECTIVE MANAGEMENT PRACTICES"

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What are some essential elements of a successful manager
in the auto industry? Join NIADA CMD Instructor, Joe Lescota, for
valuable information derived from the Certified Master Dealer Program.
Running time: 0:08:24
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CERTIFIED MASTER DEALER PROGRAM -
"BUSINESS PLANNING"

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Sound business planning is never overlooked by
successful dealerships. Join CMD's Joe Lescota for a fresh look at
YOUR road map for success.
Running time: 0:05:05
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CERTIFIED MASTER DEALER PROGRAM -
"FINANCIAL MANAGEMENT"

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Selling more vehicles does not always equate to more
profit in our business. Proper financial management is essential for you
to achieve your sales and profit objectives. Join our instructor, Joe
Lescota, for valuable tips derived from the NIADA CMD Program.
Running time: 07:57
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CERTIFIED MASTER DEALER PROGRAM -
"HUMAN RESOURCES"

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Believe it... Human Resources represent your most
valuable business assets. Joe Lescota, CMD Instructor, provides guidance
for managing this critical aspect of your business.
Running time: 00:08:13
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REVIEW OF THE FORMS USED IN A MOTOR VEHICLE SALE

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Presented by Keith Whann, NIADA's general counsel. The
program further examines the steps to a motor vehicle sale, taking
you through each of the forms used in a typical motor vehicle
transaction. Is your dealership's paperwork up-to-date and in order?
Watch now to find out!
Running time: 20:36
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LEGAL AND REGULATORY ISSUES FACING
DEALERS TODAY
Archived from an earlier LIVE
program from the Hyatt on Capitol Square in Columbus, Ohio.

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Re-broadcast from an earlier Live NIADA.TV program,
featuring Keith Whann, NIADA General Counsel. An open forum -
answering the biggest legal questions facing auto dealers today.
Presented in front of studio audience of dealers and NIADA.TV viewers
across the country. Hosted by Michael York.
Running time: 1:55:22
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HOW TO SELL A CAR AND KEEP IT SOLD:
Part 1 -
Noncompliant Paperwork: the greatest area of legal exposure in a
dealership

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This multi-part series, presented by Keith Whann,
NIADA General Counsel, provides a detailed analysis of what you need
to know about dealership forms and paperwork, including what can go
wrong. You'll learn what will "save you" and what can "sink you." The
program series includes examination of the new Patriot Act, the Gramm-Leach-Bliley
Privacy Act, and the new Safeguards Rule that requires every dealer to
develop, implement and maintain a written security plan to protect
customer information.
Running time: 1:06:37
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HOW TO SELL A CAR AND KEEP IT SOLD:
PART 2 - Commencing the
Customer Relationship

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This multi-part series, presented by Keith Whann,
NIADA General Counsel, provides a detailed analysis of the entire car
deal process. You'll learn what will "save you" and what can "sink you." The
program series includes examination of the new Patriot Act, the Gramm-Leach-Bliley
Privacy Act, and the new Safeguards Rule that requires every dealer to
develop, implement and maintain a written security plan to protect
customer information.
Running time: 52:47
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HOW TO SELL A CAR AND KEEP IT SOLD:
PART 3 - The Customer's Test Drive

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This multi-part series, presented by Keith Whann,
NIADA General Counsel, provides a detailed analysis of the entire car
deal process. You'll learn what will "save you" and what can "sink
you."
Running time: 0:26:39
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HOW TO SELL A CAR AND KEEP IT SOLD:
Part 4 - Privacy: The Patriot Act
and Your Dealership

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This multi-part series, presented by Keith Whann,
NIADA General Counsel, provides a detailed analysis of what you need
to know about dealership forms and paperwork, including what can go
wrong. You'll learn what will "save you" and what can "sink you." The
program series includes examination of the new Patriot Act, the Gramm-Leach-Bliley
Privacy Act, and the new Safeguards Rule that requires every dealer to
develop, implement and maintain a written security plan to protect
customer information.
Running time: 0:31:29
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HOW TO SELL A CAR AND KEEP IT SOLD:
Part 5 - The FTC Used Car Sticker &
Related Warranty Issues

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This multi-part series, presented by Keith Whann,
NIADA General Counsel, provides a detailed analysis of what you need
to know about dealership forms and paperwork, including what can go
wrong. You'll learn what will "save you" and what can "sink you." The
program series includes examination of the new Patriot Act, the Gramm-Leach-Bliley
Privacy Act, and the new Safeguards Rule that requires every dealer to
develop, implement and maintain a written security plan to protect
customer information.
Running time: 0:29:12
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HOW TO SELL A CAR AND KEEP IT SOLD:
PART 6 - Selling the Vehicle

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This multi-part series, presented by Keith Whann,
NIADA General Counsel, provides a detailed analysis of the entire car
deal process. You'll learn what will "save you" and what can "sink you." The
program series includes examination of the new Patriot Act, the Gramm-Leach-Bliley
Privacy Act, and the new Safeguards Rule that requires every dealer to
develop, implement and maintain a written security plan to protect
customer information.
Running time: 0:33:57
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HOW TO SELL A CAR AND KEEP IT SOLD:
PART 7 - Financing the
Transaction & Delivering the Vehicle

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This multi-part series, presented by Keith Whann,
NIADA General Counsel, provides a detailed analysis of the entire car
deal process. You'll learn what will "save you" and what can "sink
you."
Running time: 0:36:57
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