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The State of Aftermarket Car Customization

The auto industry is playing a leading role in the U.S. economic recovery, but how about the aftermarket? This typically vibrant sector has been buffeted on multiple fronts, including changing attitudes about car ownership among young people. Will it thrive in the future? And what will the future look like? Here, a diverse panel of aftermarket experts examine these issues. Recorded at a Motor Press Guild event in Los Angeles.

Panelists: Pat Dougherty, Head of Sales Operations for Chrysler Group's Mopar; Myles Kovacs, President and Co-Founder of DUB Magazine; Peter MacGiillivray, VP of Communications and Events for SEMA. Moderated by USA Today (Drive On) auto writer, Chris Woodyard.

Running time: 54 minutes

Auctions 2013 and Beyond: Questions No One Asks and Answers Never Spoken

This session provides a comprehensive overview of the actions needed to implement true, lasting change in the remarketing industry. The role of the arbitration process, revenue stream dynamics, social media, the internet, current auction technology, and the ever-increasing diverse buying market in creating a truly superior buyer experience will be discussed.
Moderated by: Jim DeRochers, DAASW.com; and Stephanie Gingras, Dealers Auto Auction Southwest.
Panelists: Paul Lips, ADESA and NAAA; Tony Morby, Chattanooga Auto Auction; Linda Silverstein, Ford Motor Company; and Doug Turner, J.D. Byrider.
Recorded at the annual CAR Conference.

Running time: 37 minutes

Latest Online Fraud, Title Washing, Odometer Clocking, and VIN Cloning Schemes

Learn about the latest schemes being employed by crooks to wash titles and clock odometers. Presented at the Conference of Automotive Remarketing.
Facilitated by: Mike Antich, Automotive Fleet.
Presenters: Larry Gamache, CARFAX; Melanie Kovach, AutoTrader.com; and John Sidman, Experian Automotive.

Running time: 33 minutes

Current and Future Pathways for U.S. Energy Policy

 

This presentation discusses the current U.S. energy supply situation and projections for future consumption. Also addressed are major federal energy and environmental policy drivers that could affect energy production and consumption in coming years. Presented at the AFLA annual conference by Timothy K. Webster, Partner in the Global Environmental Practice at Sidney Austin LLP.

Running time: 1 hour

EXECUTING IMAGINATION: TURNING CREATIVE FIRE INTO REAL RESULTS

Organizations often have an abundance of raw creativity, but lack a systematic process to harness it. In an era where ideas only count when they drive results, how do you focus your team's imagination into practical outputs? NY Times Bestselling Author, Josh Linkner has the answer in this fun and fast-moving session. Recorded at the AFLA Annual Conference in San Antonio, Texas.

Running time: 56 minutes

AUTOMOTIVE OUTLOOK: BACK FROM THE BRINK

The American auto industry was first battered by the bankruptcies and restructurings of the Detroit automakers, then hobbled by the earthquake and tsunami that hit Japan - and severely disrupted sales of Japanese automakers in the American market. Although sales have not returned to pre-recessionary levels, automakers and dealers are now solidly profitable at the lower volumes. John McElroy, host of Autoline Daily, shares his optimistic view of a new golden age for the auto industry. From the AFLA Annual Conference in San Antonio, Texas.

Running time: 42 minutes

HOW TO HIRE, FIRE, AND KEEP THE BEST

 

Don't you wish you had a crystal ball when it's time to hire a new employee? This session provides you with the next best thing... knowledge of best practices for hiring success. Presented at the NIADA Annual Convention by Cheryl Wilke, Partner, Hinshaw & Culbertson, LLP.

Running time: 45 minutes

 

THE DIRECT-FROM-CONSUMER INVENTORY ACQUISITION OPPORTUNITY

This session focuses on how dealers can acquire high-quality units by maximizing their opportunities among car shoppers and simplifying the trade-in process. You'll learn how to drive consumer awareness and market yourself as a preferred vehicle buyer. Presented by AutoTrader.com's Industry Relations Director, Howard Polirer.

Running time: 49 minutes

BUILDING AN EFFECTIVE DEALERSHIP WEBSITE

Presented by Michael D. Jackson, President & CEO, Auto Search Technologies. Jackson is a nationally recognized internet technology and SEO (search engine optimization) expert. This presentation was delivered at the NIADA Annual Convention in Las Vegas.

Running time: 50 minutes

 

FORECAST OF AUTOMOTIVE TRENDS

This presentation provides a forecast of current and emerging automotive trends in the retail and wholesale markets. Keynote Speaker: Tom Loveless, Vice President of Sales at KIA Motors America.

From the Conference of Automotive Remarketing at Caesars Palace in Las Vegas.

Running time: 36 minutes

STATE OF THE INDUSTRY AND SETTING THE COURSE

Part 2 of a series, taped at the NIADA Convention in Las Vegas. NABD founder, Ken Shilson, joins Keith Whann for an overview of buy-here, pay-here dealerships; and BHPH dealership owner, Chris Martin, shares experiences.

Running time: 45 minutes

KEEPING UP WITH THE COMPETITION

This session will help you analyze who your competitors really are and present strategies that promise to overcome and out-do. Presented by Joe Lescota, Northwood University.

This is a two part series, taped at the NIADA annual convention in Las Vegas.

PART 2

THE BEST RETAIL OPERATION

What does the best automotive dealer operation look like? Where does it find the right inventory? What marketing strategies give successful results? What dealer management systems work best? 'Have more questions? The answers are here!

This three-part panel series is moderated by Joe Lescota, Chairman of the Automotive Marketing Department of Northwood University. Panelists include: Mickey Dorsey, Friendly Auto Group, Cleveland, TN; John Caudell, Pre-Owned Motor Cars Ltd, Kailua-Kona, HI; Eric Nelson, Nelson Automotive, Mount Prospect, IL; Amanda Savage, Manheim OVE.com. Taped at the NIADA annual convention in Las Vegas.

PART 2

PART 3

COMPETING IN A CHAOTIC ECONOMY

 

Never before have businesses felt such excruciating pressure to compete. Watch this session for tips on what's next for the economy and what your business can do to survive and thrive. Presented by Todd Buchholz, a former director of economic policy at the White House, a managing director of the $15 billion Tiger hedge fund, and an award-winning economics teacher at Harvard. Buchholz targets his entertaining remarks to the cutting edge of economics, finance, and business strategy. He has advised President Bush, and is a frequent commentator on ABC News, PBS, and CBS, and recently hosted his own special on CNBC.

Running time: 52 minutes

STEVEN RATTNER - THE FORMER "CAR CZAR" ON SAVING THE US AUTO INDUSTRY

 

Steven Rattner, the man brought in by the president to save the auto industry, discusses the Chapter 11 bankruptcy of GM and Chrysler, and will speak on the themes of his book “Overhaul: An Insider’s Account of the Obama Administration’s Emergency Rescue of the Auto Industry”. Rattner is a former chief economic correspondent for The New York Times who earned a place among the top tier of Wall Street’s most informed investment bankers and corporate experts. Rattner’s expertise includes how management matters to the longevity and success of any business structure—including the government.

Taped at the AFLA annual conference in San Diego, California.

Running time: 40 minutes

PEER TO PEER FILE SHARING

If your dealership uses a network to tie various computers together, this video provides valuable information. A representative with the Bureau of Consumer Protection explains how to protect sensitive information.

Running time: 4 minutes

PROTECTING PERSONAL INFORMATION: A GUIDE FOR BUSINESS

A sound data security system is vital to all businesses. A U.S. Federal Trade Commission briefly describes five key principles that will help maintain the integrity of your data.

Running time: 1 minute

SOCIAL MEDIA AND THE INTERNET

Social media is perhaps the biggest game-changer in the business world since the World Wide Web itself. Learn how this new marketing platform is impacting your dealership right now. Whether you take advantage of it (and you can!) is up to you. Presented by Keith Whann, NIADA General Counsel.

Running time: 24 minutes

ADJUSTING DEALERSHIP OPERATIONS: DEALING WITH HIGH WHOLESALE PRICES

With today's higher auction wholesale prices, dealers nationwide have had to make major operations adjustments. How has this affected their buying and selling decisions? here, independent dealers share their experiences in adapting to our new economic climate.

Panelists: Don Fincher, Fincher Motor Company; Chris Martin, E-Z Auto; Anthony Underwood, Anthony Underwood Automotive; and Stephen Wade, NADA. Moderated by Michael Linn, NIADA. From the Conference of Automotive Remarketing.

Running time: 42 minutes

HOW HIGH CAN YOU BOUNCE?? CAPTURE THE POSSIBILITIES OF CHANGE

Best-selling author and inspirational speaker Roger Crawford has helped more than 3,000 organizations break through self-imposed limitations and reach levels of achievement previously thought to be impossible. Taped at the Automotive Fleet & Leasing Association's Annual Conference.

Running time: 55 minutes

STRATEGIES FOR GROWTH: PROFILES OF SUCCESS

Dealerships succeed for many reasons. Most of the time success is the result of good business practices and sound decision making. Listen as a successful business woman shares her “short and simple” advice. Video is courtesy of the SBA, from their "Strategies for Growth" series.

Running time: 6 minutes

THE CURRENT STATE OF THE AUTO INDUSTRY

John McElroy is host of the long-running "Autoline Detroit" television program, covering all aspects of the automotive industry. In this presentation, McElroy provides a thorough and insightful review of where we've been, where we now are, and where our industry is headed. Taped at the Automotive Fleet & Leasing Association's Annual Conference.

Running time: 50 minutes

AuctionACCESS & Curbstoning Prevention

What's this?? It's none other than the AuctionACCESS Card discussing Curbstoning Prevention & more at the NIADA Conventiion.

Running time: 3 minutes

NEW GAME IN TOWN

If you're interested in the latest industry trends, this session is for you. Join Al Lentsch, Northland Auto Enterprises, and Joe Zawatski, North Coast Auto Sales, for this examination of the new "RENT TO OWN" approach to auto dealership profits. Introduction by Sandra Moss. From the 2010 NIADA Convention in Las Vegas.

Running time: 60 minutes

LETTING THE WEB WORK FOR YOU

A properly designed web site means more visibility and more hits with less work and less expense on your part. Auto Search Technology's Michael D. Jackson shares valuable information for achieving online success. From the 2010 NIADA Convention in Las Vegas.

Running time: 50 minutes

GEARING UP FOR EFFICIENT INVENTORY MANAGEMENT

Is your inventory a "crap shoot?" A perfect inventory is not about luck. It's about knowing how to use YOUR numbers to stock your lot. This panel presentation was presented at the NIADA National Convention in Las Vegas. Panelists include: Michael Darrow and Laurie Kann, Certified Master Dealers; Bob Tarr, SmartAuction, and Tim Zierden, Adesa. Moderated by Joe Lescota, Northwood University.

Running time: 70 minutes

2010 NIADA CONVENTION GENERAL SESSION KEYNOTE

Jack Simmons, Dealer Training Manager for Cars.com, provides the Keynote Welcome Address for the 2010 NIADA Convention in Las Vegas.

Running time: 30 minutes

THE RECESSION IS OVER, WHAT'S NEXT?

NAAA Economist, Dr. Ira Silver, presents his overview of what's really happening in the economy and how it affects retail auto sales and auction markets. The best opportunities to profit from an economic turnaround occur early in the recovery cycle while the future remains unclear. Dr. Silver shares how you can position your business to benefit from the coming economic expansion.

Taped at the Conference of Automotive Remarketing (C.A.R.) in Caesars Palace, Las Vegas.

Running time: 45 minutes

VEHICLE SOURCING STRATEGIES AND TECHNIQUES IN A DOWNSIZED MARKET

 

With new-vehicle retail sales levels at record lows, used vehicle inventories are sure to be similarly impacted. This panel discussion offers advise on how to adjust to these significant industry changes.

Panelists: Jeff Grandstaff, Ship CarsNow.com; Don Fowler, DataScan; Jay Cadigan, Manheim; and Alan Stubbs, Sonic Automotive. Moderated by Mike Linn, NIADA.

Taped at the International Automotive Remarketers Alliance Conference in Las Vegas.

Running time: 40 minutes

HOW DO I MARKET - VITAL CONSIDERATIONS

 

What information must you consider when planning effective marketing strategies? Where can you get that information? Do current market conditions warrant new strategies? This session provides thought-provoking information that will enable you to develop a marketing plan that will work for YOUR dealership.

Presented by Joe Lescota, Northwood University

Running time: 75 minutes

 

EXPOSING THE MYTHS OF USED CAR INTERNET SALES

Ever wonder if you are the only one confused when it comes to effective Internet marketing? Join industry leaders, Chip Perry of AutoTrader.com, and Northwood University's Joe Lescota, as they expose the myths and provide comprehensive information on maximizing your Internet sales opportunities.

Running time: 2 hours

USING SUPPLY CHAIN DECISION MANAGEMENT TO CONTROL COSTS

 

Jack Shaw, VP - Breakthrough Business Technologies, provides direction on how to increase revenues, cut costs, improve service, and maximize productivity.

Taped at the Automotive Fleet and Leasing Association's 2009 Annual Conference in Phoenix, Arizona.

Running time: 1 hour

 

RIGHT CAR - RIGHT PRICE - RIGHT CUSTOMER

 

Right car, right price, right customer... How do you bring all of that together? Marketing! Enjoy this discussion among industry experts as they share their experiences and advise on how to present your vehicles to get results.

Featuring: Stu Zalud, NADA Official Guide Book; Ricky Beggs, Black Book; Rick Potter, Car Financial; Larry Gamache, Carfax; and Anthony Underwood, Anthony Underwood Automotive. Moderated by Peter Martin, Cactus Sky Communications.

Running time: 75 minutes

THE UPCOMING TECTONIC SHIFTS IN THE AUTO INDUSTRY - 2010 TO 2015

 

WILL YOU BE READY?

Join Autoline Detroit's John McElroy for a review of the "big picture" trends facing the auto industry today and into the future. Taped at the Automotive Fleet and Leasing Association's 2009 Annual Conference in Phoenix, Arizona.

Running time: 1 hour

 

BROADEN YOUR RESOURCES AND BUY FOR YOUR CUSTOMERS

Customers come to your dealership every day looking for their perfect vehicle. With access to the Internet and tips from dealers who can tell you how, you can deliver that vehicle in record time! Don't miss this panel discussion of what is working for dealers now. Features a panel of Certified Master Dealers: Yogi Dougher, Andy Gabler, Luke Kreider, and J.D. Gunter. Hosted by D.J. Harrington, and moderated by OVE.com's Amanda Young.

Running time: 70 minutes

TODAY'S NEW PROFIT FORMULA

 

From the NIADA 2009 Convention Opening Session: Are you trying to do business smarter? This workshop will jump-start your plan! Join Northwood University's Joe Lescota for today's best analysis tools that promise results.

Running time: 1.5 hours

 

 

INVENTORY IMPACTS ALL YOU DO

Considering making changes at your dealership? This discussion will demonstrate how an accurate analysis of your inventory will help you answer vital questions that affect your dealership's bottom line. moderated by Joe Lescota, Automotive Department Chair, Northwood University.

Running time: 40 minutes

HOW TO MARKET YOURSELF TO A LENDER

Have you ever thought, "I seem to be doing all the right things" at my dealership, but I just can't get a lender to work with me?" This is a must-see session on methods you can use to get lenders to sit up and take notice of your business. Presented by Joe Keadle, New South federal Savings Bank.

Running time: 50 Minutes

"The Red Flags Rules: Dealership Compliance Made Easy!" - PART 1 and PART 2

Join fellow dealers and industry professionals in attendance at this important and timely seminar on the FTC's new Red Flags Rules. Presented by Keith Whann, NIADA general Counsel.

Recorded October 2008 at the Columbus Fair Auto Auction, in Columbus Ohio.

Running time: 1 hour each

RETAIL MARKET ANALYSIS, AND HOW IT AFFECTS YOU

Learn how understanding your market can have a positive impact on your business. Northwood University's Joe Lescota explains how you can best use market analysis reports, such as the NIADA Used Car Industry Report, to guide the management of your dealership - for now and in the future.

Running time: 45 minutes

THOSE WHO FAIL TO PLAN... PLAN TO FAIL

Imagine planning a trip with no idea of where you are going, or even when you're going. You'd not know what to bring along, and you'd be clueless as you where you'll end up! You'll likely end up, according to DJ Harrington, in the town of "Woulda Shoulda Coulda." Join DJ in this session on planning a successful trip to the town of "Success."

Running time: 1 hour

ACQUIRING THE RIGHT INVENTORY

In this session, a panel of outstanding dealer operators share their secrets about vehicle acquisition and reconditioning practices. you'll learn what works best, and what doesn't. Moderated by Ken Shilson, CPA, and founder of the National Alliance of Buy Here, Pay Here Dealers (NABD).

Running time: 1 hour

THE POWER OF MOTIVATIONAL MANAGEMENT

Are your employees lacking the motivation it takes to perform at their best? Join the always-entertaining D.J. Harrington for this workshop filled with tips for energizing your workforce. Learn management techniques that will improve attitudes, confidence and overall performance.

Running time: 01:18:36

ACQUIRING INVENTORY ELECTRONICALLY - BEST PRACTICES FOR INDEPENDENT AUTO DEALERS

Industry experts present reviews of current electronic and Internet tools available to independent dealers, allowing them to identify, purchase, and sell vehicles quicker and for greater profit. Presentations include website and electronic service reviews, access detail for new dealer services, and handouts. Moderated by Peter Lukasiak, Aardvark Auto Resource Group.

Running time: 01:23:40

CERTIFIED MASTER DEALER PROGRAM - "EFFECTIVE MANAGEMENT PRACTICES"

What are some essential elements of a successful manager in the auto industry? Join NIADA CMD Instructor, Joe Lescota, for valuable information derived from the Certified Master Dealer Program.

Running time: 0:08:24

CERTIFIED MASTER DEALER PROGRAM - "BUSINESS PLANNING"

Sound business planning is never overlooked by successful dealerships. Join CMD's Joe Lescota for a fresh look at YOUR road map for success.

Running time: 0:05:05

CERTIFIED MASTER DEALER PROGRAM - "FINANCIAL MANAGEMENT"

Selling more vehicles does not always equate to more profit in our business. Proper financial management is essential for you to achieve your sales and profit objectives. Join our instructor, Joe Lescota, for valuable tips derived from the NIADA CMD Program.

Running time: 07:57

CERTIFIED MASTER DEALER PROGRAM - "HUMAN RESOURCES"

Believe it... Human Resources represent your most valuable business assets. Joe Lescota, CMD Instructor, provides guidance for managing this critical aspect of your business.

Running time: 00:08:13

REVIEW OF THE FORMS USED IN A MOTOR VEHICLE SALE

Presented by Keith Whann, NIADA's general counsel. The program further examines the steps to a motor vehicle sale,  taking you through each of the forms used in a typical motor vehicle transaction. Is your dealership's paperwork up-to-date and in order? Watch now to find out!

Running time: 20:36

LEGAL AND REGULATORY ISSUES FACING DEALERS TODAY

Archived from an earlier LIVE program from the Hyatt on Capitol Square in Columbus, Ohio.

Re-broadcast from an earlier Live NIADA.TV program, featuring Keith Whann, NIADA General Counsel. An open forum - answering the biggest legal questions facing auto dealers today. Presented in front of studio audience of dealers and NIADA.TV viewers across the country. Hosted by Michael York.

Running time: 1:55:22

HOW TO SELL A CAR AND KEEP IT SOLD:

Part 1 - Noncompliant Paperwork: the greatest area of legal exposure in a dealership

This multi-part series, presented by Keith Whann, NIADA General Counsel, provides a detailed analysis of what you need to know about dealership forms and paperwork, including what can go wrong. You'll learn what will "save you" and what can "sink you." The program series includes examination of the new Patriot Act, the Gramm-Leach-Bliley Privacy Act, and the new Safeguards Rule that requires every dealer to develop, implement and maintain a written security plan to protect customer information.

Running time: 1:06:37

HOW TO SELL A CAR AND KEEP IT SOLD:

 PART 2 - Commencing the Customer Relationship

This multi-part series, presented by Keith Whann, NIADA General Counsel, provides a detailed analysis of the entire car deal process. You'll learn what will "save you" and what can "sink you." The program series includes examination of the new Patriot Act, the Gramm-Leach-Bliley Privacy Act, and the new Safeguards Rule that requires every dealer to develop, implement and maintain a written security plan to protect customer information.

Running time: 52:47

HOW TO SELL A CAR AND KEEP IT SOLD:

 PART 3 - The Customer's Test Drive

This multi-part series, presented by Keith Whann, NIADA General Counsel, provides a detailed analysis of the entire car deal process. You'll learn what will "save you" and what can "sink you."

Running time: 0:26:39

HOW TO SELL A CAR AND KEEP IT SOLD:

Part 4 - Privacy: The Patriot Act and Your Dealership

This multi-part series, presented by Keith Whann, NIADA General Counsel, provides a detailed analysis of what you need to know about dealership forms and paperwork, including what can go wrong. You'll learn what will "save you" and what can "sink you." The program series includes examination of the new Patriot Act, the Gramm-Leach-Bliley Privacy Act, and the new Safeguards Rule that requires every dealer to develop, implement and maintain a written security plan to protect customer information.

Running time: 0:31:29

HOW TO SELL A CAR AND KEEP IT SOLD:

Part 5 - The FTC Used Car Sticker & Related Warranty Issues

This multi-part series, presented by Keith Whann, NIADA General Counsel, provides a detailed analysis of what you need to know about dealership forms and paperwork, including what can go wrong. You'll learn what will "save you" and what can "sink you." The program series includes examination of the new Patriot Act, the Gramm-Leach-Bliley Privacy Act, and the new Safeguards Rule that requires every dealer to develop, implement and maintain a written security plan to protect customer information.

Running time: 0:29:12

HOW TO SELL A CAR AND KEEP IT SOLD:

 PART 6 - Selling the Vehicle

This multi-part series, presented by Keith Whann, NIADA General Counsel, provides a detailed analysis of the entire car deal process. You'll learn what will "save you" and what can "sink you." The program series includes examination of the new Patriot Act, the Gramm-Leach-Bliley Privacy Act, and the new Safeguards Rule that requires every dealer to develop, implement and maintain a written security plan to protect customer information.

Running time: 0:33:57

HOW TO SELL A CAR AND KEEP IT SOLD:

 PART 7 - Financing the Transaction & Delivering the Vehicle

This multi-part series, presented by Keith Whann, NIADA General Counsel, provides a detailed analysis of the entire car deal process. You'll learn what will "save you" and what can "sink you."

Running time: 0:36:57