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Programming geared to general dealership management. Subject material ties together marketing, customer service, business practices, inspiration, motivation, and more.

GEARING UP FOR EFFICIENT INVENTORY MANAGEMENT

 

Is your inventory a "crap shoot?" A perfect inventory is not about luck. It's about knowing how to use YOUR numbers to stock your lot. This panel presentation was presented at the NIADA National Convention in Las Vegas. Panelists include: Michael Darrow and Laurie Kann, Certified Master Dealers; Bob Tarr, SmartAuction, and Tim Zierden, Adesa. Moderated by Joe Lescota, Northwood University.

Running time: 70 minutes

2010 NIADA CONVENTION GENERAL SESSION KEYNOTE

Jack Simmons, Dealer Training Manager for Cars.com, provides the Keynote Welcome Address for the 2010 NIADA Convention in Las Vegas.

Running time: 30 minutes

THE RECESSION IS OVER, WHAT'S NEXT?

NAAA Economist, Dr. Ira Silver, presents his overview of what's really happening in the economy and how it affects retail auto sales and auction markets. The best opportunities to profit from an economic turnaround occur early in the recovery cycle while the future remains unclear. Dr. Silver shares how you can position your business to benefit from the coming economic expansion.

Taped at the Conference of Automotive Remarketing (C.A.R.) in Caesars Palace, Las Vegas.

Running time: 45 minutes

VEHICLE SOURCING STRATEGIES AND TECHNIQUES IN A DOWNSIZED MARKET

 

With new-vehicle retail sales levels at record lows, used vehicle inventories are sure to be similarly impacted. This panel discussion offers advise on how to adjust to these significant industry changes.

Panelists: Jeff Grandstaff, Ship CarsNow.com; Don Fowler, DataScan; Jay Cadigan, Manheim; and Alan Stubbs, Sonic Automotive. Moderated by Mike Linn, NIADA.

Taped at the International Automotive Remarketers Alliance Conference in Las Vegas.

Running time: 40 minutes

HOW DO I MARKET - VITAL CONSIDERATIONS

 

What information must you consider when planning effective marketing strategies? Where can you get that information? Do current market conditions warrant new strategies? This session provides thought-provoking information that will enable you to develop a marketing plan that will work for YOUR dealership.

Presented by Joe Lescota, Northwood University

Running time: 75 minutes

 

 

EXPOSING THE MYTHS OF USED CAR INTERNET SALES

 

Ever wonder if you are the only one confused when it comes to effective Internet marketing? Join industry leaders, Chip Perry of AutoTrader.com, and Northwood University's Joe Lescota, as they expose the myths and provide comprehensive information on maximizing your Internet sales opportunities.

Running time: 2 hours

USING SUPPLY CHAIN DECISION MANAGEMENT TO CONTROL COSTS

 

Jack Shaw, VP - Breakthrough Business Technologies, provides direction on how to increase revenues, cut costs, improve service, and maximize productivity.

Taped at the Automotive Fleet and Leasing Association's 2009 Annual Conference in Phoenix, Arizona.

Running time: 1 hour

 

RIGHT CAR - RIGHT PRICE - RIGHT CUSTOMER

 

Right car, right price, right customer... How do you bring all of that together? Marketing! Enjoy this discussion among industry experts as they share their experiences and advise on how to present your vehicles to get results.

Featuring: Stu Zalud, NADA Official Guide Book; Ricky Beggs, Black Book; Rick Potter, Car Financial; Larry Gamache, Carfax; and Anthony Underwood, Anthony Underwood Automotive. Moderated by Peter Martin, Cactus Sky Communications.

Running time: 75 minutes

THE UPCOMING TECTONIC SHIFTS IN THE AUTO INDUSTRY - 2010 TO 2015

 

WILL YOU BE READY?

Join Autoline Detroit's John McElroy for a review of the "big picture" trends facing the auto industry today and into the future. Taped at the Automotive Fleet and Leasing Association's 2009 Annual Conference in Phoenix, Arizona.

Running time: 1 hour

 

BROADEN YOUR RESOURCES AND BUY FOR YOUR CUSTOMERS

Customers come to your dealership every day looking for their perfect vehicle. With access to the Internet and tips from dealers who can tell you how, you can deliver that vehicle in record time! Don't miss this panel discussion of what is working for dealers now. Features a panel of Certified Master Dealers: Yogi Dougher, Andy Gabler, Luke Kreider, and J.D. Gunter. Hosted by D.J. Harrington, and moderated by OVE.com's Amanda Young.

Running time: 70 minutes

TODAY'S NEW PROFIT FORMULA

 

From the NIADA 2009 Convention Opening Session: Are you trying to do business smarter? This workshop will jump-start your plan! Join Northwood University's Joe Lescota for today's best analysis tools that promise results.

Running time: 1.5 hours

 

 

INVENTORY IMPACTS ALL YOU DO

Considering making changes at your dealership? This discussion will demonstrate how an accurate analysis of your inventory will help you answer vital questions that affect your dealership's bottom line. moderated by Joe Lescota, Automotive Department Chair, Northwood University.

Running time: 40 minutes

 
 

HOW TO MARKET YOURSELF TO A LENDER

 

Have you ever thought, "I seem to be doing all the right things" at my dealership, but I just can't get a lender to work with me?" This is a must-see session on methods you can use to get lenders to sit up and take notice of your business. Presented by Joe Keadle, New South federal Savings Bank.

Running time: 50 Minutes

"The Red Flags Rules: Dealership Compliance Made Easy!" - PART 1 and PART 2

Join fellow dealers and industry professionals in attendance at this important and timely seminar on the FTC's new Red Flags Rules. Presented by Keith Whann, NIADA general Counsel.

Recorded October 2008 at the Columbus Fair Auto Auction, in Columbus Ohio.

Running time: 1 hour each

Part 1:
 
Part 2:

 

RETAIL MARKET ANALYSIS, AND HOW IT AFFECTS YOU

 

Learn how understanding your market can have a positive impact on your business. Northwood University's Joe Lescota explains how you can best use market analysis reports, such as the NIADA Used Car Industry Report, to guide the management of your dealership - for now and in the future.

Running time: 45 minutes

 

THOSE WHO FAIL TO PLAN... PLAN TO FAIL

 

Imagine planning a trip with no idea of where you are going, or even when you're going. You'd not know what to bring along, and you'd be clueless as you where you'll end up! You'll likely end up, according to DJ Harrington, in the town of "Woulda Shoulda Coulda." Join DJ in this session on planning a successful trip to the town of "Success."

Running time: 1 hour

 

ACQUIRING THE RIGHT INVENTORY

 

In this session, a panel of outstanding dealer operators share their secrets about vehicle acquisition and reconditioning practices. you'll learn what works best, and what doesn't. Moderated by Ken Shilson, CPA, and founder of the National Alliance of Buy Here, Pay Here Dealers (NABD).

Running time: 1 hour

 

THE POWER OF MOTIVATIONAL MANAGEMENT

 

Are your employees lacking the motivation it takes to perform at their best? Join the always-entertaining D.J. Harrington for this workshop filled with tips for energizing your workforce. Learn management techniques that will improve attitudes, confidence and overall performance.

Running time: 01:18:36

 

ACQUIRING INVENTORY ELECTRONICALLY - BEST PRACTICES FOR INDEPENDENT AUTO DEALERS

 

 

Industry experts present reviews of current electronic and Internet tools available to independent dealers, allowing them to identify, purchase, and sell vehicles quicker and for greater profit. Presentations include website and electronic service reviews, access detail for new dealer services, and handouts. Moderated by Peter Lukasiak, Aardvark Auto Resource Group.

Running time: 01:23:40

 

CERTIFIED MASTER DEALER PROGRAM - "EFFECTIVE MANAGEMENT PRACTICES"

 


What are some essential elements of a successful manager in the auto industry? Join NIADA CMD Instructor, Joe Lescota, for valuable information derived from the Certified Master Dealer Program.

Running time: 0:08:24

 

CERTIFIED MASTER DEALER PROGRAM - "BUSINESS PLANNING"

 

Sound business planning is never overlooked by successful dealerships. Join CMD's Joe Lescota for a fresh look at YOUR road map for success.

Running time: 0:05:05

CERTIFIED MASTER DEALER PROGRAM - "FINANCIAL MANAGEMENT"

 

Selling more vehicles does not always equate to more profit in our business. Proper financial management is essential for you to achieve your sales and profit objectives. Join our instructor, Joe Lescota, for valuable tips derived from the NIADA CMD Program.

Running time: 07:57

 

 

CERTIFIED MASTER DEALER PROGRAM - "HUMAN RESOURCES"

 

 

Believe it... Human Resources represent your most valuable business assets. Joe Lescota, CMD Instructor, provides guidance for managing this critical aspect of your business.

Running time: 00:08:13

 

REVIEW OF THE FORMS USED IN A MOTOR VEHICLE SALE

 

 

Presented by Keith Whann, NIADA's general counsel. The program further examines the steps to a motor vehicle sale,  taking you through each of the forms used in a typical motor vehicle transaction. Is your dealership's paperwork up-to-date and in order? Watch now to find out!

Running time: 20:36

 

 

LEGAL AND REGULATORY ISSUES FACING DEALERS TODAY

Archived from an earlier LIVE program from the Hyatt on Capitol Square in Columbus, Ohio.

 

Re-broadcast from an earlier Live NIADA.TV program, featuring Keith Whann, NIADA General Counsel. An open forum - answering the biggest legal questions facing auto dealers today. Presented in front of studio audience of dealers and NIADA.TV viewers across the country. Hosted by Michael York.

Running time: 1:55:22

HOW TO SELL A CAR AND KEEP IT SOLD:

Part 1 - Noncompliant Paperwork: the greatest area of legal exposure in a dealership

 

This multi-part series, presented by Keith Whann, NIADA General Counsel, provides a detailed analysis of what you need to know about dealership forms and paperwork, including what can go wrong. You'll learn what will "save you" and what can "sink you." The program series includes examination of the new Patriot Act, the Gramm-Leach-Bliley Privacy Act, and the new Safeguards Rule that requires every dealer to develop, implement and maintain a written security plan to protect customer information.

Running time: 1:06:37

 

HOW TO SELL A CAR AND KEEP IT SOLD:

 PART 2 - Commencing the Customer Relationship

 

 

This multi-part series, presented by Keith Whann, NIADA General Counsel, provides a detailed analysis of the entire car deal process. You'll learn what will "save you" and what can "sink you." The program series includes examination of the new Patriot Act, the Gramm-Leach-Bliley Privacy Act, and the new Safeguards Rule that requires every dealer to develop, implement and maintain a written security plan to protect customer information.

Running time: 52:47

 

 

HOW TO SELL A CAR AND KEEP IT SOLD:

 PART 3 - The Customer's Test Drive

 

This multi-part series, presented by Keith Whann, NIADA General Counsel, provides a detailed analysis of the entire car deal process. You'll learn what will "save you" and what can "sink you."

Running time: 0:26:39

HOW TO SELL A CAR AND KEEP IT SOLD:

Part 4 - Privacy: The Patriot Act and Your Dealership

 

This multi-part series, presented by Keith Whann, NIADA General Counsel, provides a detailed analysis of what you need to know about dealership forms and paperwork, including what can go wrong. You'll learn what will "save you" and what can "sink you." The program series includes examination of the new Patriot Act, the Gramm-Leach-Bliley Privacy Act, and the new Safeguards Rule that requires every dealer to develop, implement and maintain a written security plan to protect customer information.

Running time: 0:31:29

 

HOW TO SELL A CAR AND KEEP IT SOLD:

Part 5 - The FTC Used Car Sticker & Related Warranty Issues

 

This multi-part series, presented by Keith Whann, NIADA General Counsel, provides a detailed analysis of what you need to know about dealership forms and paperwork, including what can go wrong. You'll learn what will "save you" and what can "sink you." The program series includes examination of the new Patriot Act, the Gramm-Leach-Bliley Privacy Act, and the new Safeguards Rule that requires every dealer to develop, implement and maintain a written security plan to protect customer information.

Running time: 0:29:12

 

HOW TO SELL A CAR AND KEEP IT SOLD:

 PART 6 - Selling the Vehicle

 

 

This multi-part series, presented by Keith Whann, NIADA General Counsel, provides a detailed analysis of the entire car deal process. You'll learn what will "save you" and what can "sink you." The program series includes examination of the new Patriot Act, the Gramm-Leach-Bliley Privacy Act, and the new Safeguards Rule that requires every dealer to develop, implement and maintain a written security plan to protect customer information.

Running time: 0:33:57

 

 

HOW TO SELL A CAR AND KEEP IT SOLD:

 PART 7 - Financing the Transaction & Delivering the Vehicle

 

This multi-part series, presented by Keith Whann, NIADA General Counsel, provides a detailed analysis of the entire car deal process. You'll learn what will "save you" and what can "sink you."

Running time: 0:36:57

NOW Showing In Remarketing:

INSIDE THE WHOLESALE AUTO AUCTION

A fascinating inside look at what goes on inside wholesale auto auctions. Michael York visits a major Texas-based facility. Sponsored by the National Auto Auction Association.