Programming geared to general dealership management. Subject
material ties together marketing, customer service, business practices,
inspiration, motivation, and more.
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The State of Aftermarket Car Customization

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The auto industry is playing a leading role in the U.S.
economic recovery, but how about the aftermarket? This typically
vibrant sector has been buffeted on multiple fronts, including
changing attitudes about car ownership among young people. Will it
thrive in the future? And what will the future look like? Here, a
diverse panel of aftermarket experts examine these issues. Recorded at
a Motor Press Guild event in Los Angeles.
Panelists: Pat Dougherty, Head of Sales Operations for Chrysler
Group's Mopar; Myles Kovacs, President and Co-Founder of DUB Magazine;
Peter MacGiillivray, VP of Communications and Events for SEMA.
Moderated by USA Today (Drive On) auto writer, Chris Woodyard.
Running time: 54 minutes
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Auctions 2013 and Beyond: Questions No One Asks and
Answers Never Spoken

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This session provides a comprehensive overview of
the actions needed to implement true, lasting change in the
remarketing industry. The role of the arbitration process, revenue
stream dynamics, social media, the internet, current auction
technology, and the ever-increasing diverse buying market in creating
a truly superior buyer experience will be discussed.
Moderated by: Jim DeRochers, DAASW.com; and Stephanie Gingras, Dealers
Auto Auction Southwest.
Panelists: Paul Lips, ADESA and NAAA; Tony Morby, Chattanooga Auto
Auction; Linda Silverstein, Ford Motor Company; and Doug Turner, J.D.
Byrider.
Recorded at the annual CAR Conference.
Running time: 37 minutes
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Latest Online Fraud, Title Washing, Odometer Clocking, and VIN
Cloning Schemes

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Learn about the latest schemes being employed by crooks
to wash titles and clock odometers. Presented at the Conference of
Automotive Remarketing.
Facilitated by: Mike Antich, Automotive Fleet.
Presenters: Larry Gamache, CARFAX; Melanie Kovach, AutoTrader.com; and
John Sidman, Experian Automotive.
Running time: 33 minutes
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Current and Future Pathways for U.S. Energy Policy

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This presentation discusses the current U.S. energy
supply situation and projections for future consumption. Also
addressed are major federal energy and environmental policy drivers
that could affect energy production and consumption in coming years.
Presented at the AFLA annual conference by Timothy K. Webster, Partner
in the Global Environmental Practice at Sidney Austin LLP.
Running time: 1 hour
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EXECUTING IMAGINATION: TURNING CREATIVE FIRE INTO REAL RESULTS

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Organizations often have an abundance of raw
creativity, but lack a systematic process to harness it. In an era
where ideas only count when they drive results, how do you focus your
team's imagination into practical outputs? NY Times Bestselling
Author, Josh Linkner has the answer in this fun and fast-moving
session. Recorded at the AFLA Annual Conference in San Antonio,
Texas.
Running time: 56 minutes
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AUTOMOTIVE OUTLOOK: BACK FROM THE BRINK

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The American auto industry was first battered by the
bankruptcies and restructurings of the Detroit automakers, then
hobbled by the earthquake and tsunami that hit Japan - and severely
disrupted sales of Japanese automakers in the American market.
Although sales have not returned to pre-recessionary levels,
automakers and dealers are now solidly profitable at the lower
volumes. John McElroy, host of Autoline Daily, shares his optimistic
view of a new golden age for the auto industry. From the AFLA Annual
Conference in San Antonio, Texas.
Running time: 42 minutes
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HOW TO HIRE, FIRE, AND KEEP THE BEST

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Don't you wish you had a crystal ball when it's time to
hire a new employee? This session provides you with the next best
thing... knowledge of best practices for hiring success. Presented at
the NIADA Annual Convention by Cheryl Wilke, Partner, Hinshaw &
Culbertson, LLP.
Running time: 45 minutes
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THE DIRECT-FROM-CONSUMER INVENTORY ACQUISITION
OPPORTUNITY

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This session focuses on how dealers can acquire
high-quality units by maximizing their opportunities among car
shoppers and simplifying the trade-in process. You'll learn how to
drive consumer awareness and market yourself as a preferred vehicle
buyer. Presented by AutoTrader.com's Industry Relations Director,
Howard Polirer.
Running time: 49 minutes
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BUILDING AN EFFECTIVE DEALERSHIP WEBSITE

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Presented by Michael D. Jackson, President & CEO, Auto
Search Technologies. Jackson is a nationally recognized internet
technology and SEO (search engine optimization) expert. This
presentation was delivered at the NIADA Annual Convention in Las
Vegas.
Running time: 50 minutes
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FORECAST OF AUTOMOTIVE TRENDS

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This presentation provides a forecast of current and
emerging automotive trends in the retail and wholesale markets.
Keynote Speaker: Tom Loveless, Vice President of Sales at KIA Motors
America.
From the Conference of Automotive Remarketing at
Caesars Palace in Las Vegas.
Running time: 36 minutes
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STATE OF THE INDUSTRY AND SETTING THE COURSE

|
Part 2 of a series, taped at the NIADA Convention in Las Vegas.
NABD founder, Ken Shilson, joins Keith Whann for an overview of
buy-here, pay-here dealerships; and BHPH dealership owner, Chris
Martin, shares experiences.
Running time: 45 minutes
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KEEPING UP WITH THE COMPETITION

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This session will help you analyze who your competitors
really are and present strategies that promise to overcome and out-do.
Presented by Joe Lescota, Northwood University.
This is a two part series, taped at the NIADA annual
convention in Las Vegas.
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PART 2 |
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THE BEST RETAIL OPERATION

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What does the best automotive dealer operation look
like? Where does it find the right inventory? What marketing
strategies give successful results? What dealer management systems
work best? 'Have more questions? The answers are here!
This three-part panel series is moderated by Joe
Lescota, Chairman of the Automotive Marketing Department of Northwood
University. Panelists include: Mickey Dorsey, Friendly Auto Group,
Cleveland, TN; John Caudell, Pre-Owned Motor Cars Ltd, Kailua-Kona,
HI; Eric Nelson, Nelson Automotive, Mount Prospect, IL; Amanda Savage,
Manheim OVE.com. Taped at
the NIADA annual convention in Las Vegas.
|

PART 2
PART 3 |
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COMPETING IN A CHAOTIC ECONOMY

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Never before have businesses felt such excruciating
pressure to compete. Watch this session for tips on what's next for
the economy and what your business can do to survive and thrive.
Presented by Todd Buchholz, a former director of economic policy at
the White House, a managing director of the $15 billion Tiger hedge
fund, and an award-winning economics teacher at Harvard. Buchholz
targets his entertaining remarks to the cutting edge of economics,
finance, and business strategy. He has advised President Bush, and is
a frequent commentator on ABC News, PBS, and CBS, and recently hosted
his own special on CNBC.
Running time: 52 minutes
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STEVEN RATTNER - THE FORMER "CAR CZAR" ON SAVING THE US AUTO INDUSTRY

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Steven Rattner, the man brought in by the president to
save the auto industry, discusses the Chapter 11 bankruptcy of GM and
Chrysler, and will speak on the themes of his book “Overhaul: An
Insider’s Account of the Obama Administration’s Emergency Rescue of
the Auto Industry”. Rattner is a former chief economic correspondent
for The New York Times who earned a place among the top tier of Wall
Street’s most informed investment bankers and corporate experts.
Rattner’s expertise includes how management matters to the longevity
and success of any business structure—including the government.
Taped at
the AFLA annual conference in San Diego, California.
Running time: 40 minutes
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PEER TO PEER FILE SHARING

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If your dealership uses a network to tie various
computers together, this video provides valuable information. A
representative with the Bureau of Consumer Protection explains how to
protect sensitive information.
Running time: 4 minutes
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PROTECTING PERSONAL INFORMATION: A GUIDE FOR BUSINESS

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A sound data security system is vital to all
businesses. A U.S. Federal Trade Commission briefly describes five key
principles that will help maintain the integrity of your data.
Running time: 1 minute
|
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SOCIAL MEDIA AND THE INTERNET

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Social media is perhaps the biggest game-changer in the
business world since the World Wide Web itself. Learn how this new
marketing platform is impacting your dealership right now. Whether you
take advantage of it (and you can!) is up to you. Presented by Keith
Whann, NIADA General Counsel.
Running time: 24 minutes
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ADJUSTING DEALERSHIP OPERATIONS: DEALING WITH HIGH WHOLESALE PRICES

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With today's higher auction wholesale prices, dealers
nationwide have had to make major operations adjustments. How has this
affected their buying and selling decisions? here, independent dealers
share their experiences in adapting to our new economic climate.
Panelists: Don Fincher, Fincher Motor Company; Chris
Martin, E-Z Auto; Anthony Underwood, Anthony Underwood Automotive; and
Stephen Wade, NADA. Moderated by Michael Linn, NIADA. From the
Conference of Automotive Remarketing.
Running time: 42 minutes
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HOW HIGH CAN YOU BOUNCE?? CAPTURE THE POSSIBILITIES OF CHANGE

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Best-selling author and inspirational speaker Roger
Crawford has helped more than 3,000 organizations break through
self-imposed limitations and reach levels of achievement previously
thought to be impossible. Taped at the Automotive Fleet & Leasing
Association's Annual Conference.
Running time: 55 minutes
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STRATEGIES FOR GROWTH: PROFILES OF SUCCESS

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Dealerships succeed for many reasons. Most of the time
success is the result of good business practices and sound decision
making. Listen as a successful business woman shares her “short and
simple” advice. Video is courtesy of the SBA, from their "Strategies for
Growth" series.
Running time: 6 minutes
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THE CURRENT STATE OF THE AUTO INDUSTRY

|
John McElroy is host of the long-running "Autoline
Detroit" television program, covering all aspects of the automotive
industry. In this presentation, McElroy provides a thorough and
insightful review of where we've been, where we now are, and where our
industry is headed. Taped at the Automotive Fleet & Leasing
Association's Annual Conference.
Running time: 50 minutes
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AuctionACCESS & Curbstoning Prevention

|
What's this?? It's none other than the AuctionACCESS
Card discussing Curbstoning Prevention & more at the NIADA Conventiion.
Running time: 3 minutes
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NEW GAME IN TOWN

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If you're interested in the latest industry trends,
this session is for you. Join Al Lentsch, Northland Auto Enterprises,
and Joe Zawatski, North Coast Auto Sales, for this examination of the
new "RENT TO OWN" approach to auto dealership profits. Introduction by
Sandra Moss. From the 2010 NIADA Convention in
Las Vegas.
Running time: 60 minutes
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LETTING THE WEB WORK FOR YOU

|
A properly designed web site means more visibility
and more hits with less work and less expense on your part. Auto
Search Technology's Michael D. Jackson shares valuable information for
achieving online success. From the 2010 NIADA Convention in
Las Vegas.
Running time: 50 minutes
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GEARING UP FOR EFFICIENT INVENTORY MANAGEMENT

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Is your inventory a "crap shoot?" A perfect inventory
is not about luck. It's about knowing how to use YOUR numbers to stock
your lot. This panel presentation was presented at the NIADA National
Convention in Las Vegas. Panelists include: Michael Darrow and Laurie
Kann, Certified Master Dealers; Bob Tarr, SmartAuction, and Tim Zierden,
Adesa. Moderated by Joe Lescota, Northwood University.
Running time: 70 minutes
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2010 NIADA CONVENTION GENERAL SESSION KEYNOTE

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Jack Simmons, Dealer Training Manager for Cars.com,
provides the Keynote Welcome Address for the 2010 NIADA Convention in
Las Vegas.
Running time: 30 minutes
|
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THE RECESSION IS OVER, WHAT'S NEXT?

|
NAAA Economist, Dr. Ira Silver, presents his
overview of what's really happening in the economy and how it affects
retail auto sales and auction markets. The best opportunities to
profit from an economic turnaround occur early in the recovery cycle
while the future remains unclear. Dr. Silver shares how you can
position your business to benefit from the coming economic expansion.
Taped at the Conference of Automotive Remarketing (C.A.R.)
in Caesars Palace, Las Vegas.
Running time: 45 minutes
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VEHICLE SOURCING STRATEGIES AND TECHNIQUES IN A
DOWNSIZED MARKET

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With new-vehicle retail sales levels at record lows,
used vehicle inventories are sure to be similarly impacted. This panel
discussion offers advise on how to adjust to these significant
industry changes.
Panelists: Jeff Grandstaff, Ship CarsNow.com; Don
Fowler, DataScan; Jay Cadigan, Manheim; and Alan Stubbs, Sonic
Automotive. Moderated by Mike Linn, NIADA.
Taped at the International Automotive Remarketers
Alliance Conference in Las Vegas.
Running time: 40 minutes
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HOW DO I MARKET - VITAL CONSIDERATIONS

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What information must you consider when planning
effective marketing strategies? Where can you get that information? Do
current market conditions warrant new strategies? This session
provides thought-provoking information that will enable you to develop
a marketing plan that will work for YOUR dealership.
Presented by Joe Lescota, Northwood University
Running time: 75 minutes
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EXPOSING THE MYTHS OF USED CAR INTERNET SALES

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Ever wonder if you are the only one confused when it
comes to effective Internet marketing? Join industry leaders, Chip Perry
of AutoTrader.com, and Northwood University's Joe Lescota, as they
expose the myths and provide comprehensive information on maximizing
your Internet sales opportunities.
Running time: 2 hours
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USING SUPPLY CHAIN DECISION MANAGEMENT TO CONTROL
COSTS

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Jack Shaw, VP - Breakthrough Business Technologies,
provides direction on how to increase revenues, cut costs, improve
service, and maximize productivity.
Taped at the Automotive Fleet and Leasing Association's
2009 Annual Conference in Phoenix, Arizona.
Running time: 1 hour
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RIGHT CAR - RIGHT PRICE - RIGHT CUSTOMER

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Right car, right price, right customer... How do you
bring all of that together? Marketing! Enjoy this discussion among
industry experts as they share their experiences and advise on how to
present your vehicles to get results.
Featuring: Stu Zalud, NADA Official Guide Book;
Ricky Beggs, Black Book; Rick Potter, Car Financial; Larry Gamache,
Carfax; and Anthony Underwood, Anthony Underwood Automotive. Moderated
by Peter Martin, Cactus Sky Communications.
Running time: 75 minutes
|
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THE UPCOMING TECTONIC SHIFTS IN THE AUTO INDUSTRY -
2010 TO 2015

|
WILL YOU BE READY?
Join Autoline Detroit's John McElroy for a review of
the "big picture" trends facing the auto industry today and into the
future. Taped at the Automotive Fleet and Leasing Association's 2009
Annual Conference in Phoenix, Arizona.
Running time: 1 hour
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BROADEN YOUR RESOURCES AND BUY FOR YOUR CUSTOMERS

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Customers come to your dealership every day looking
for their perfect vehicle. With access to the Internet and tips from
dealers who can tell you how, you can deliver that vehicle in record
time! Don't miss this panel discussion of what is working for dealers
now. Features a panel of Certified Master Dealers: Yogi Dougher, Andy
Gabler, Luke Kreider, and J.D. Gunter. Hosted by D.J. Harrington, and
moderated by OVE.com's Amanda Young.
Running time: 70 minutes
|
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TODAY'S NEW PROFIT FORMULA

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From the NIADA 2009 Convention Opening Session: Are you
trying to do business smarter? This workshop will jump-start your
plan! Join Northwood University's Joe Lescota for today's best
analysis tools that promise results.
Running time: 1.5 hours
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INVENTORY IMPACTS ALL YOU DO

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Considering making changes at your dealership? This
discussion will demonstrate how an accurate analysis of your inventory
will help you answer vital questions that affect your dealership's
bottom line. moderated by Joe Lescota, Automotive Department Chair,
Northwood University.
Running time: 40 minutes
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HOW TO MARKET YOURSELF TO A LENDER

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Have you ever thought, "I seem to be doing all the right
things" at my dealership, but I just can't get a lender to work with
me?" This is a must-see session on methods you can use to get lenders to
sit up and take notice of your business. Presented by Joe Keadle, New
South federal Savings Bank.
Running time: 50 Minutes
|
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"The Red Flags Rules: Dealership Compliance Made Easy!" - PART 1 and
PART 2

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Join fellow dealers and industry professionals in
attendance at this important and timely seminar on the FTC's new Red
Flags Rules. Presented by Keith Whann, NIADA general Counsel.
Recorded October 2008 at the Columbus Fair Auto
Auction, in Columbus Ohio.
Running time: 1 hour each
|
Part 1:
Part 2:
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RETAIL MARKET ANALYSIS, AND HOW IT AFFECTS YOU

|
Learn how understanding your market can have a
positive impact on your business. Northwood University's Joe Lescota
explains how you can best use market analysis reports, such as the NIADA
Used Car Industry Report, to guide the management of your dealership -
for now and in the future.
Running time: 45 minutes
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THOSE WHO FAIL TO PLAN... PLAN
TO FAIL

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Imagine planning a trip with no idea of where you are
going, or even when you're going. You'd not know what to bring along,
and you'd be clueless as you where you'll end up! You'll likely end up,
according to DJ Harrington, in the town of "Woulda Shoulda Coulda." Join
DJ in this session on planning a successful trip to the town of
"Success."
Running time: 1 hour
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ACQUIRING THE RIGHT INVENTORY

|
In this session, a panel of outstanding dealer
operators share their secrets about vehicle acquisition and
reconditioning practices. you'll learn what works best, and what
doesn't. Moderated by Ken Shilson, CPA, and founder of the National
Alliance of Buy Here, Pay Here Dealers (NABD).
Running time: 1 hour
|
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THE POWER OF MOTIVATIONAL
MANAGEMENT

|
Are your employees lacking the motivation it takes to
perform at their best? Join the always-entertaining D.J. Harrington for
this workshop filled with tips for energizing your workforce. Learn
management techniques that will improve attitudes, confidence and
overall performance.
Running time: 01:18:36
|
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ACQUIRING INVENTORY ELECTRONICALLY -
BEST PRACTICES FOR INDEPENDENT AUTO DEALERS

|
Industry experts present reviews of current electronic
and Internet tools available to independent dealers, allowing them to
identify, purchase, and sell vehicles quicker and for greater profit.
Presentations include website and electronic service reviews, access
detail for new dealer services, and handouts. Moderated by Peter
Lukasiak, Aardvark Auto Resource Group.
Running time: 01:23:40
|
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CERTIFIED MASTER DEALER
PROGRAM - "EFFECTIVE MANAGEMENT PRACTICES"

|
What are some essential elements of a successful manager
in the auto industry? Join NIADA CMD Instructor, Joe Lescota, for
valuable information derived from the Certified Master Dealer Program.
Running time: 0:08:24
|
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CERTIFIED MASTER DEALER PROGRAM -
"BUSINESS PLANNING"

|
Sound business planning is never overlooked by
successful dealerships. Join CMD's Joe Lescota for a fresh look at
YOUR road map for success.
Running time: 0:05:05
|
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CERTIFIED MASTER DEALER PROGRAM -
"FINANCIAL MANAGEMENT"

|
Selling more vehicles does not always equate to more
profit in our business. Proper financial management is essential for you
to achieve your sales and profit objectives. Join our instructor, Joe
Lescota, for valuable tips derived from the NIADA CMD Program.
Running time: 07:57
|
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CERTIFIED MASTER DEALER PROGRAM -
"HUMAN RESOURCES"

|
Believe it... Human Resources represent your most
valuable business assets. Joe Lescota, CMD Instructor, provides guidance
for managing this critical aspect of your business.
Running time: 00:08:13
|
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REVIEW OF THE FORMS USED IN A MOTOR VEHICLE SALE

|
Presented by Keith Whann, NIADA's general counsel. The
program further examines the steps to a motor vehicle sale, taking
you through each of the forms used in a typical motor vehicle
transaction. Is your dealership's paperwork up-to-date and in order?
Watch now to find out!
Running time: 20:36
|
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LEGAL AND REGULATORY ISSUES FACING
DEALERS TODAY
Archived from an earlier LIVE
program from the Hyatt on Capitol Square in Columbus, Ohio.

|
Re-broadcast from an earlier Live NIADA.TV program,
featuring Keith Whann, NIADA General Counsel. An open forum -
answering the biggest legal questions facing auto dealers today.
Presented in front of studio audience of dealers and NIADA.TV viewers
across the country. Hosted by Michael York.
Running time: 1:55:22
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 |
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HOW TO SELL A CAR AND KEEP IT SOLD:
Part 1 -
Noncompliant Paperwork: the greatest area of legal exposure in a
dealership

|
This multi-part series, presented by Keith Whann,
NIADA General Counsel, provides a detailed analysis of what you need
to know about dealership forms and paperwork, including what can go
wrong. You'll learn what will "save you" and what can "sink you." The
program series includes examination of the new Patriot Act, the Gramm-Leach-Bliley
Privacy Act, and the new Safeguards Rule that requires every dealer to
develop, implement and maintain a written security plan to protect
customer information.
Running time: 1:06:37
|
 |
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HOW TO SELL A CAR AND KEEP IT SOLD:
PART 2 - Commencing the
Customer Relationship

|
This multi-part series, presented by Keith Whann,
NIADA General Counsel, provides a detailed analysis of the entire car
deal process. You'll learn what will "save you" and what can "sink you." The
program series includes examination of the new Patriot Act, the Gramm-Leach-Bliley
Privacy Act, and the new Safeguards Rule that requires every dealer to
develop, implement and maintain a written security plan to protect
customer information.
Running time: 52:47
|
 |
|
HOW TO SELL A CAR AND KEEP IT SOLD:
PART 3 - The Customer's Test Drive

|
This multi-part series, presented by Keith Whann,
NIADA General Counsel, provides a detailed analysis of the entire car
deal process. You'll learn what will "save you" and what can "sink
you."
Running time: 0:26:39
|
 |
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HOW TO SELL A CAR AND KEEP IT SOLD:
Part 4 - Privacy: The Patriot Act
and Your Dealership

|
This multi-part series, presented by Keith Whann,
NIADA General Counsel, provides a detailed analysis of what you need
to know about dealership forms and paperwork, including what can go
wrong. You'll learn what will "save you" and what can "sink you." The
program series includes examination of the new Patriot Act, the Gramm-Leach-Bliley
Privacy Act, and the new Safeguards Rule that requires every dealer to
develop, implement and maintain a written security plan to protect
customer information.
Running time: 0:31:29
|
 |
|
HOW TO SELL A CAR AND KEEP IT SOLD:
Part 5 - The FTC Used Car Sticker &
Related Warranty Issues

|
This multi-part series, presented by Keith Whann,
NIADA General Counsel, provides a detailed analysis of what you need
to know about dealership forms and paperwork, including what can go
wrong. You'll learn what will "save you" and what can "sink you." The
program series includes examination of the new Patriot Act, the Gramm-Leach-Bliley
Privacy Act, and the new Safeguards Rule that requires every dealer to
develop, implement and maintain a written security plan to protect
customer information.
Running time: 0:29:12
|
 |
|
HOW TO SELL A CAR AND KEEP IT SOLD:
PART 6 - Selling the Vehicle

|
This multi-part series, presented by Keith Whann,
NIADA General Counsel, provides a detailed analysis of the entire car
deal process. You'll learn what will "save you" and what can "sink you." The
program series includes examination of the new Patriot Act, the Gramm-Leach-Bliley
Privacy Act, and the new Safeguards Rule that requires every dealer to
develop, implement and maintain a written security plan to protect
customer information.
Running time: 0:33:57
|
 |
|
HOW TO SELL A CAR AND KEEP IT SOLD:
PART 7 - Financing the
Transaction & Delivering the Vehicle

|
This multi-part series, presented by Keith Whann,
NIADA General Counsel, provides a detailed analysis of the entire car
deal process. You'll learn what will "save you" and what can "sink
you."
Running time: 0:36:57
|
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